- New Nintendo 2DS XL
- New Nintendo 3DS XL
- Nintendo 2DS
- Nintendo 3DS
- Nintendo 3DS XL
- Nintendo 64
- Nintendo DS
- Nintendo DS Lite
- Nintendo DSi
- Nintendo DSi XL
- Nintendo Entertainment System
- Nintendo Game Boy Advance
- Nintendo Game Boy Advance SP
- Nintendo Game Boy Classic
- Nintendo Game Boy Color
- Nintendo Game Boy Pocket
Frequently Asked Questions about Shipping & Delivery Status
Where is my parcel?
As soon as your order is shipped, you will receive an email with a tracking number. You can use it to track your shipping status online at any time.
How long does delivery take for a purchase?
After payment is received, your order is usually dispatched within 1–2 business days. Delivery then takes 1–3 business days, depending on the shipping provider and location.
Is shipping free when selling to GameCycle?
Yes! After completing your trade-in order, we provide you with a free shipping label via email. Simply print it out and attach it to your parcel – we cover the shipping costs.
How do I properly package my console or games for shipping?
Please package all items carefully:
– Wrap games individually in bubble wrap
– Use sufficient padding material for consoles (original box is ideal, otherwise a sturdy shipping box)
– Wrap loose parts such as controllers or cables separately
Good packaging protects your item and secures your trade-in value.
Can I have my order delivered to a parcel locker?
Yes, you can have your order delivered to a DHL parcel locker (Packstation). To do this, select the 'Deliver to Packstation' option during checkout and enter your Packstation number and your DHL post number.
Which countries do you ship to?
We currently ship within Germany only. Trade-ins and purchases from abroad are not possible at this time. We are working on offering more countries in the future.
Frequently Asked Questions about Selling & Evaluation
How does selling at GameCycle work?
It's simple in just a few steps:
1. Search for your game or console in our trade-in portal
2. Honestly state the condition and receive your price offer instantly
3. Send the item to us for free – we'll send you a shipping label via email
4. We inspect your item within 1–2 business days
5. You receive your payout – via bank transfer, PayPal, or as GameCycle Wallet credit (+10% bonus)
How do I correctly assess the condition of my game or console?
We distinguish four condition categories:
– Like new: No visible signs of use, complete contents
– Very good: Minimal scratches, barely visible, fully functional
– Good: Slight signs of use, all functions working perfectly
– Acceptable: Clearly visible signs of use, but still fully functional
If in doubt, choose the lower category – you may get a positive surprise after our inspection!
Can I sell a game without its case?
It depends on the format:
– Cartridges (e.g. Nintendo Switch, Switch 2, N64, Game Boy): Can be sold without a case
– Discs (e.g. PS4, PS5, Xbox): Always need the original case
Games without a case (disc only) cannot be accepted for discs, as packaging is part of the product quality.
Can I send multiple games and consoles in one package?
Yes! You can send all items that you have listed in one trade-in order together in a single package. Please make sure everything is well padded and securely packed. Each item will be inspected and valued individually.
How long is my selling offer valid?
Your offer is valid for 7 days from the time the order is created. The package must be shipped within this period. After that, the offer expires and you would need to submit a new trade-in order.
Can I cancel my selling order?
As long as you haven't shipped your package yet, you can cancel your order at any time. Simply go to your customer account and cancel the relevant order. If the package has already been shipped, cancellation is unfortunately no longer possible.
Which consoles and games does GameCycle buy?
We buy a wide selection of:
– Current consoles: PlayStation 4 & 5, Xbox Series X/S, Nintendo Switch & Switch 2
– Retro consoles: Nintendo 64, Game Boy, SNES, and more
– Games for all listed platforms
Our portfolio is constantly expanding. If your item is not listed, check back soon!
What happens if my item is in a different condition than stated?
No worries – we are transparent. If the actual condition differs from your stated condition, we will first send you a revised offer by email. You can then decide whether to accept the adjusted price or have the item returned to you free of charge.
How long does the inspection of my sent items take?
We're fast! After your package arrives, we inspect your items usually within 1–2 business days. You will then receive an email with the result and the payout amount.
Will I receive a trade-in confirmation?
Yes. After the inspection is complete, you will automatically receive a confirmation email with the detailed breakdown of the assessed values and the total payout amount.
Frequently Asked Questions about Buying & Warranty
What warranty applies to purchased items?
We grant 12 months warranty on all consoles and electronic devices you buy from GameCycle. For games, we guarantee full functionality at the time of delivery. If something is wrong, simply contact our support.
How are the condition categories defined for purchases?
Each condition category is clearly described:
– Like new: No visible signs of use, complete original accessories
– Very good: Minimal signs of use, fully functional
– Good: Visible signs of use, all functions working perfectly
– Acceptable: Clear signs of use, but technically flawless
The exact condition is always noted in the product description.
Are all games and consoles fully tested for functionality?
Yes, absolutely. Every item is thoroughly tested by us before sale for functionality, completeness, and condition. Only items that pass our quality check are offered for sale.
Do games come with all original content (DLCs, codes)?
Download codes included with a game may have already been redeemed in second-hand trade. Whether a code is still valid cannot be guaranteed. Physical content (disc, manual, case) is always included unless otherwise stated.
How long does delivery of my order take?
Orders are usually dispatched within 1–2 business days after payment is received. Delivery then takes approximately 1–3 business days within Germany.
How much are shipping costs for purchases?
Shipping is free for orders over €49.99. Below that, we charge a flat shipping fee of €4.99.
Can I buy from GameCycle as a business?
GameCycle is currently aimed exclusively at private customers. Commercial purchases are not possible at this time. If you are interested in a business partnership, please contact us at our support email address.
Frequently Asked Questions about Returns & Complaints
How do I get a return label?
For purchases: You can find the return label in your customer account under 'My Orders'. Click on the relevant order and select 'Create Return'.
For trade-ins: After creating your trade-in order, you will receive the free shipping label directly via email.
What do I need to do for a return?
1. Package the item securely (ideally in the original box)
2. Print the return label and attach it to the package
3. Drop it off at the nearest DHL drop-off point or parcel locker
You will receive a confirmation email once the return has been received and processed.
I received a defective item. What should I do?
We sincerely apologize! Please contact us within 14 days of delivery via email or through our contact form. Describe the defect and attach photos if possible. We will arrange a return and offer you a replacement or a full refund.
What can I do if I received an item in poor condition?
Does the condition not match the described category? Please write to our support with photos of the item. We will review the case and offer you an appropriate solution – whether an exchange, partial refund, or full return.
My delivery is incomplete. What should I do?
Please contact our support within 3 days of delivery and let us know what is missing. We will check and send you the missing parts or offer an alternative solution.
When will I get my money back for a return?
Once your return has been received and inspected, we will refund the purchase amount within 3–5 business days using your original payment method.
How long do I have to make a return?
You have 14 days from the delivery date to return an item without giving any reason. After that, returns are only possible in the case of warranty claims.
Frequently Asked Questions about Account & Vouchers
I can't log in. What can I do?
Click on 'Forgot Password' on the login page and follow the instructions. You will then receive an email with a link to reset your password. If you still cannot log in, please contact our support.
How do I redeem a voucher?
During checkout, you will see a field labeled 'Enter voucher code'. Enter your code there and click 'Apply'. The discount will be deducted immediately from your order total.
Can I combine my voucher with other promotions?
Voucher codes generally cannot be combined with other ongoing discount promotions, unless explicitly stated otherwise. Only one voucher code can be used per order.
How long is my voucher valid?
The validity period is stated directly on your voucher or in the corresponding email. Please redeem your voucher before the expiry date – expired vouchers can unfortunately no longer be accepted.
Can I delete my customer account?
Yes. Send us an email to our support with the subject line 'Account Deletion'. We will delete your account and all associated data within 7 business days in accordance with GDPR.
How do I change my account details?
Log in to your customer account and go to 'My Account' and then 'Personal Details'. There you can update your address, email, and password. Changes are saved immediately.
Frequently Asked Questions about Payment & Payouts
Which payment methods are accepted for purchases?
We accept the following payment methods:
– PayPal
– Credit card (Visa, Mastercard)
– Apple Pay / Google Pay
– Klarna (Buy Now, Pay Later)
– Bank transfer
All payment methods are secure and encrypted.
How do I receive my trade-in payout?
After the inspection of your sent items is complete, you have three payout options:
– Bank transfer (IBAN)
– PayPal
– GameCycle Wallet (+10% bonus on the payout amount)
You can select your preferred method when creating the trade-in order.
When will I receive my payout after a trade-in?
Usually within 1–3 business days after the inspection is complete. For payouts to the GameCycle Wallet, the credit is available immediately.
What is the GameCycle Wallet and what are its benefits?
The GameCycle Wallet is your personal credit account on our platform. If you choose to receive your trade-in payout as Wallet credit, you get a 10% bonus on the payout amount. You can use the Wallet credit for all purchases on GameCycle – flexibly and without expiry.
How can I change my bank details for payouts?
Log in to your customer account and go to 'My Payout Details'. There you can update or change your IBAN. Changes take effect for the next payout.
Is VAT shown on my invoice?
Since GameCycle operates under the margin scheme (§25a UStG), VAT is not separately shown on the invoice. The prices shown are final prices. This is standard practice in the second-hand trade.
Where can I find my invoice?
Your invoice is sent with the shipping confirmation email. You can also find it at any time in your customer account under 'My Orders' as a PDF download.
Questions
Buy used and save up to 50%!
GameCycle is a trusted platform where you can buy high-quality refurbished consoles, games, and accessories, and also sell your used devices. Every product is tested, cleaned, and made ready to play.
Simply enter your device details on our website, receive an instant price estimate, and send us your product free of charge. After our team has reviewed it, you will receive your payment quickly and securely.
Yes, absolutely. Every console and every game undergoes a thorough testing and cleaning process before we offer it for sale. We guarantee that all products meet our quality standards.
Orders are processed quickly and usually shipped within 1-2 business days. We package every product securely to ensure it arrives undamaged.
Yes, we exclusively sell original consoles, games, and accessories. Each product is checked for authenticity before it goes on sale.
If the actual condition differs from your specification, we will create a new, transparent offer for you. You can accept or decline this. If declined, we will send your device back to you free of charge.
Yes. You receive a 12-month warranty on all products purchased from GameCycle. If a problem occurs, our support team will help you quickly and easily.
All orders are carefully packaged and usually shipped within 1–2 business days. You will receive a tracking number as soon as your package is on its way.
